Focus shift for REV'IT: big improvement on customer contact now that order intake goes smoothly
REV'IT! is renowned in the industry for innovation and superior design when it comes to motorcycle apparel and accesories. Since the introduction to the motorcycle market, it has redefined industry standards.
Challenge: Direct order processing in NAV
As REV'IT!'s dealers, agents, and account managers constantly need to have a clear overview of their orders, order status and availability of stock, a direct link between their ERP system Dynamics NAV and the new sales portal was a prerequisite. Being able to directly respond, and if necessary to directly place orders, is important for them to stand out from the competition. Furthermore, working more efficiently with the order intake process and their contacts with the outside world was at the heart of their motives to look for a webportal.
Solution: Seamless exchange of business information
After an evaluation, the decision to go with Sana Commerce was easily made as the Sana Commerce B2B portal is based on NAV and offers dealers and agents a clear online overview of all products. Through this seamless exchange of business information from Dynamics to the webstore, all information is directly pulled from NAV. Plus, the dealer portal is simple and easy-to-use.
Results: Innovative platform with extensive information
Ordering is simply a matter of choosing the right product, color, size and amount. Furthermore, through several special tailor-made parts that were designed for REV'IT!, sales agents got extra support such as a download page for marketing materials and a sales page with sales tools and price lists for dealers in Europe and the United States. As a result of the accurate order information, the focus has clearly shifted from order intake and stock information to improving customer service.
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